Frequently Asked Questions
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What is a Network Lock?
A network lock stops you from using another network’s SIM card in your Blackberry. If you see “invalid SIM card” when you insert another SIM card, your device is network locked.
Why should I unlock my device?
Once your device is unlocked, you can use it on any GSM network.
This is usefull if you are travelling and want to use a local SIM card,
if you want to change carriers but keep your existing phone,
if you want to use a device locked to another network on your current network,
if you are selling your BlackBerry and want to unlock it,
If you have purchased a locked device on the internet and need to use it on your network
What does this site do?
This app will provide you with the unlock codes needed to remove the network lock on your device.
The app will collect all the necessary information from you, and will then send it off to our unlock servers.
You will then receive the unlock codes (a seperate email will also be sent) and full instructions on how to use them.
The whole process is automatic and INSTANT – you will get your codes in seconds.
What does the user need to do?:
1) Enter the device’s Country/Network combination that the device is currenly locked to. (e.g. United States, AT&T).
2) Enter an email address. An email with unlock codes and full intructions will be sent here.
3) Follow the simple instructions to enter the unlock codes into the device.
What devices are supported?
Any 3G/GSM Blackberry regardless of carrier that its locked to.
There are 2 ways to check whether your device can use this app:
1) If there is a SIM card slot in your device, OK
2) Go homescreen->options->status. If you see an IMEI number there, OK
What devices are not supported?
If your device does not have a SIM card slotor an IMEI number this means you have a CDMA Blackberry which is not supported.
What Networks are supported?
All networks that use SIM cards (3G/GSM).
Is this legal?
Yes, this is 100% legal. This app does not remove passwords or security locked phones – it is only used for removing the network lock.
Important points – Read First:
# Once you have requested an unlock code, the transaction has been made and no corrections or refunds will be made if incorrect information (e.g. incorrect Country/Carrier information) was submitted. If you are not sure of something, please contact us before requesting unlock codes.
# This service will not remove any power on user codes or IT policy
# Each phone has its own unique unlock code, and most phones only allow you a few attempts to enter this code. Please read supplied directions carefully before attempting to unlock your phone. If you accidentally hardlock your phone by using an unlock code too many times, you will not be refunded.
# Once the unlock code is entered your phone will never re-lock even if you upgrade the software or hard reset your phone.
# When you purchase an unlock code, it is a one shot deal that works for the IMEI we process. If you need a replacement phone unlocked later you will need to purchase a new code.
- Unlock codes are instantly sent – fully automated process.
- Device unlock is permanent – even after OS upgrades and hard resets.
- Full instructions provided on how to enter unlock codes.